LAST UPDATED 12 NOVEMBER 2026

Privacy policy

This page says what information Soul Roster handles, why, and who else touches it. Soul Roster is run by Matisyahu Greenspan, trading as Soul Roster. Questions: hello@soulroster.com.

If you talk to an agent on soulroster.com

• What you type or say is sent to our AI provider to write the agent's reply, and the reply is sent to our voice and face providers when you have voice on. We do not keep a record of the conversation; it lives in your browser tab and is gone when you close it.
• To limit free use we keep a count of conversations per day against a random number stored in your browser and a scrambled form of your network address. Neither identifies you by name.
• If you use the microphone, your browser's own speech service turns your speech into text. We receive the text, not the recording.
• We do not use advertising or analytics trackers on this site, and we do not set cookies. The site stores a few items in your browser: the random visitor number, the agents you saved, your voice on/off choice and, once you hire, the key that opens your account.

If you hire an agent

• Your account: the email address you give at checkout, which agents you hired, your settings and your budget use.
• Payment: your card details go to Stripe, our payment provider. We never see or store your card number. We keep Stripe's reference for your customer record and subscription.
• Your material: the text of the website pages you ask your agent to read, the text taken from files you upload (the files themselves are not kept), and the answers you paste. We use it only to answer for your business, and you can remove any of it in setup at any time.
• Emails: we email you about your own account: your way back into setup, sign-in links you ask for, and a failed payment. We do not send marketing email.

Your website's visitors

• When a visitor asks your agent a question on your website, the question and the recent conversation are sent to us and on to our AI provider to write the answer, and to our voice provider if the visitor turns voice on.
• We do not keep a record of what your visitors type. We count each answer against your budget and keep a random number in the visitor's browser tab for the length of the visit.
• The chat window sets no cookies on your site.

Companies that process information for us

• Supabase: our database and servers (European Union).
• Vercel: serves this website.
• Google: the AI model that writes replies and reads uploaded files.
• ElevenLabs: turns replies into speech.
• Anam: draws the live face on soulroster.com.
• Stripe: card payments and billing.
• Resend: sends our emails.
• Cloudflare: our domain and incoming mail.

We do not sell personal information to anyone.

How long we keep it

We keep your account and your material while your plan is active and afterwards until you ask us to delete them. The daily use counts are kept for our own records and contain no names.

Your choices

You can ask for a copy of the information we hold about you, ask us to correct it, or ask us to delete your account and material, by writing to hello@soulroster.com from the email on your account.

Changes

If we change what we collect or who we share it with, we will update this page and, if you have an account, email you.