LAST UPDATED 12 NOVEMBER 2026

Terms of service

These are the terms for using soulroster.com and for hiring an AI agent from us. They are written to be read. If something here is unclear, write to hello@soulroster.com.

Who we are

Soul Roster is run by Matisyahu Greenspan, trading as Soul Roster (“Soul Roster”, “we”, “us”). You can reach us at hello@soulroster.com.

What you are hiring

A Soul Roster agent is an AI assistant with a face, a voice and a personality. You train it on your business, and it answers your customers on your website through a small chat window that you add with one line of code.

The agents are artificial intelligence, not people. They answer from the material you give them, and they are built to say when they don't know. They can still make mistakes. You are responsible for the material you give your agent and for checking that its answers suit your business. An agent's answers are not legal, medical, financial or other professional advice.

Trying before you hire

Talking to the agents on soulroster.com is free and needs no account. We limit how much each visitor can use the free conversation.

Your account

Hiring an agent creates an account under the email address you give at checkout. Your browser keeps a private key that opens it, and we can email a sign-in link to that address so you can open it elsewhere. Anyone with access to that email can open the account, so keep the email secure.

Price and your monthly budget

• The plan starts at $50 a month, paid by card through Stripe. That amount is your agents' budget for the month.
• Each answer an agent gives on your website uses 2¢ of the budget. A spoken answer uses 3¢ more. Optional data packs cost $10 a month each from the same budget, only if you switch one on.
• All the agents you hire share one budget.
• My agents shows a warning when 80% of the month's budget is used. When it is all used, your agents pause until the next paid month or until you raise your limit. We never charge beyond the limit you approved.
• If you raise your monthly limit, the difference is charged to your card straight away and applies from the current month. From your next renewal the plan costs the new limit.
• Each paid month starts fresh at your limit. Unused budget does not carry over to the next month and is not refunded.

Renewal, failed payments and cancelling

• Your plan renews every month and is charged to the card on file until you cancel.
• If a renewal payment fails, your agents pause until the payment goes through. Nothing you taught them is lost.
• You can cancel at any time from My agents → Manage billing. Your agents keep working until the end of the month you have paid for, and you are not charged again.

Refunds

If you ask within 7 days of your first payment, we refund it in full. The details are in our refund policy.

Your material

The website pages, files and answers you give your agent remain yours. You give us permission to store and process them only to run your agent. We do not show your material to other businesses or use it for their agents.

You confirm that you have the right to give us that material, and that it does not include other people's personal or confidential information that you are not allowed to share.

Using the agents fairly

• Don't use an agent for anything unlawful, deceptive or harmful, or to give advice that requires a licensed professional.
• Don't tell your customers the agent is a human being.
• Don't try to break, overload or copy the service.

We may pause or end an account that breaks these rules.

The characters

The agents' names, faces, voices and personalities belong to Soul Roster. While your plan is active you may use the agents you hired on the website you approved during setup. The same characters may also work for other businesses.

Availability

We work to keep your agent running at all hours, but we cannot promise it will never be interrupted. The service relies on other companies' systems, which can fail.

Our responsibility to you

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost business, and our total liability to you is limited to the amount you paid us in the three months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

Changes

If we change these terms in a way that affects you, we will email the address on your account before the change takes effect. Continuing to use the service after that means you accept the new terms.