LAST UPDATED 12 NOVEMBER 2026

Refunds and cancelling

Try your agent on your own website. If it isn't for you, ask within 7 days of your first payment and you get all of it back.

7-day money back

Write to hello@soulroster.com from the email address on your account within 7 days of your first payment, and say you'd like a refund. You don't need to give a reason, though we'd like to hear it.
We refund the full first payment to the card you paid with. Banks usually show a refund within 5 to 10 business days.
When a refund is made your plan ends and your agents stop answering on your website.
If you raised your monthly limit during those 7 days, that extra payment is refunded too.

You can cancel at any time from My agents → Manage billing on soulroster.com. You are not charged again.
Your agents keep working until the end of the month you have already paid for.
Payments for a month that has started, and budget you bought by raising your limit, are not refunded. Unused budget does not carry over.

If you think you were charged by mistake, or charged twice, write to hello@soulroster.com and we will put it right.